The Critical Role of Navigation in Health Care Delivery

August 26, 2019 |  By Transform Health and Whitman-Walker Health

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At the end of each year we come upon the next open enrollment period for people to decide on their health insurance coverage options. Transform Health, a women and minority-owned national health care consulting firm, in partnership with Whitman-Walker Health, a Federally Qualified Health Center in Washington, DC, came together to highlight the critical role that navigation has in making these time-sensitive decisions in this white paper.

Navigators ensure that individuals and families who need the most support enroll in coverage, stay insured, overcome barriers to accessing care, and connect to community resources that address the social conditions impacting their health. Navigation services have proven to be effective in controlling chronic conditions, preventing unnecessary health service utilization, promoting healthy behaviors, and addressing the social determinants of health. Recent funding cuts in the federally facilitated marketplace states over the past few years to provide in-person help that is culturally and linguistically appropriate is having a chilling effect for enrollment into coverage and, in some cases, is leading to higher uninsured rates due to the lack of on-the-ground navigation support to enroll in coverage and access care.

Read more here.

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If you would like to learn more or work with Transform Health please contact Heather Bates at